Shipping

Each item is handmade to order and ships from our warehouse in Richfield, UT.

Most orders ship within 5-7 days but during busy times (holidays, sales, etc.) please allow 10-14 days for your order to be made, packaged, processed and shipped.

You will receive tracking information to the email you supplied at checkout when your order has been shipped.

 

Returns

Returns are accepted within 30 days of receiving your item. Please send an email to customercare@twelvetimbers.com with subject RETURN to get the process started.

For more information, view our refund policy here.